Contact Us
Online Casinos is run by a small editorial team that researches and rates the highest payout online casinos available to US players. If something on the site looks out of date, unclear, or plain wrong, we want to hear about it — this page explains how to reach us and what we can (and can't) help with.
What we can help with
We're a review and comparison resource, not a casino, so our team can't process deposits, resolve account issues, or speed up a withdrawal. What we can do is point you in the right direction and act on feedback about our own content. Get in touch if you want to:
- Flag an error in one of our reviews, ratings, or bonus terms — payout percentages, wagering requirements, and offer details change, and we'd rather correct them fast than leave them stale
- Ask about how we assess and rank operators, including how editorial ratings are calculated
- Report a broken link, an expired promotion, or an operator that no longer accepts US players
- Suggest a casino for us to research that isn't currently covered on the site
- Raise a concern about how a licensed operator we've reviewed is handling a bonus, a complaint, or a withdrawal
What we can't help with
Because Online Casinos doesn't operate any of the casinos listed here, we're not able to access player accounts, issue refunds, verify identity documents, or intervene in a dispute over a specific bet or withdrawal. Those matters sit with the casino itself and, where applicable, its licensing body. If you've had a payout delayed or a bonus voided, your first step should always be the operator's own customer support team, followed by the regulator that licenses them if the issue isn't resolved.
Questions about specific casinos we've reviewed
Our current top-rated picks — including Raging Bull, Uptown Aces, and Ignition — are covered in detail on the homepage, with editorial ratings, bonus terms, and the material conditions attached to each welcome offer. If your question relates to one of these operators specifically, checking that listing first often answers it faster than waiting on a reply from us, since we don't have visibility into individual player accounts.
Before you write in about a bonus or payout issue
A few checks can save time on both sides:
- Re-read the bonus terms on the casino's own site — wagering requirements, maximum bet limits while a bonus is active, and eligible games all affect whether a withdrawal will go through
- Confirm your identity verification (KYC) documents were submitted and accepted; most delays at withdrawal stage come down to outstanding ID checks
- Check whether the casino has a stated processing window for your payment method — timings vary by bank transfer, card, e-wallet, or crypto
- Contact the casino's own support channel first, since they hold your account details and we don't
Responsible gambling support
If you're reaching out because gambling has stopped feeling enjoyable, is affecting your finances, or you're concerned about your own play or someone else's, please don't wait on an email reply from us. Our Responsible Gambling page lists deposit and time limit tools, self-exclusion options, and links to national support organisations that are available immediately, day or night.
A note on who we are
Online Casinos is an independent comparison site. We may earn a commission when readers sign up with a casino through a link on this site, but that relationship never decides which operators we recommend or how they're rated. You can read more about how we work on our About Us page, and our full Terms and Conditions set out the basis on which we publish this content.
We read every message that comes in, though as a small team we can't guarantee a same-day reply, especially on detailed research requests. If your enquiry is time-sensitive and involves an active casino account, the operator's own support line will almost always get you a faster answer than we can.